– COURSE –

The Emotionally Intelligent
Healthcare Leader

Soft skills for developing strong teams

THE PROGRAM

EQUOS’s program, The Emotionally Intelligent Healthcare Leader, is a customized offering for healthcare managers, doctors, dentists, and other medical practitioners. This one-day workshop teaches the “soft skills” that are critical to patient-centric healthcare. This “human side” of medicine complements the technical skills of medical leaders and practitioners, and encourages them to provide a caring environment for patients through the expression of emotional intelligence.

AGENDA

30 MINUTES

INTRODUCTION

  • Self-reflection as a healthcare provider
  • A brief history of emotional intelligence
  • Administering to the “whole person”

60 MINUTES

CONNECT

  • Greet your patient warmly
  • Show interest in the patient’s life
  • Express empathy
  • Interactive role-play

45 MINUTES

FOCUS

  • Avoid distractions
  • Use body language that creates comfort
  • Beware of the “white coat syndrome”
  • Interactive role-play

45 MINUTES

INSPIRE

  • Avoid “medicalese”
  • Elevate the conversation
  • Create an inspiring experience
  • Interactive role-play

60 MINUTES

LISTEN

  • Listen physically
  • Listen mentally
  • Listen emotionally
  • Interactive role-play

60 MINUTES

MOTIVATE

  • Show confidence
  • Be positive
  • Be collaborative
  • Interactive role-play

45 MINUTES

RESPOND

  • Challenging conversations: Dealing with tough topics and creating a win/win.
  • Interactive role-play

90 MINUTES

LOVE

  • Show that you love training Share this love with your client
  • Make the feeling contagious
  • Interactive role-play

Have any questions? Get in touch with us.